Connect2inc Received ISO Certification 9001 2005 (Quality Management Systems Requirements)

Released on = December 6, 2005, 10:49 pm

Press Release Author = Marithe Milano

Industry = Telecommunications

Press Release Summary = Connect2inc is the leading call center in the Philippines
providing outsourced customer service, offering outsourced customer care and
outsourced customer support. Connect2inc has combined leading edge technology, a
capable call center workforce, and veteran management team to provide cost efficient
outsourced customer service solutions that will help your business succeed. Our
outsourced customer services includes Direct Response Inbound Services and Outbound
Services, Enhanced Customer Service, Data Transcription, Order Verification and
Upsell.

Press Release Body = Connect2 Philippines Inc. is a leading provider of outsourced
customer service in the Philippines since it was established on 2003. Being one of
those industry contributors of outsourced customer service, it is also one of the
key players that maintains international standards in contributing remarkable
services such as enhanced customer care and technical support, inbound and outbound
sales, data transcription, order verification, and upsell revenue enhancement
through voice, e-mail, and live text chat.

With Connect2 Philippines Inc.'s expertise in different fields of quality customer
services it has gained the ISO Certification 9001:2000 for Quality Management System
Requirements in the year 2005. This certification confirmed their status as a
world-class customer care corporation as per quality management system requirements.
With this feat, Connect2 Philippines Inc. continuously enhance productivity by
investing on technology and training, and at the same time constantly making
noteworthy contributions to society that only a few can bestow.

Connect2 Philippines Inc. uses combined leading edge technology, a veteran
management team, and a competent workforce in providing cost-efficient services all
over the world. The company makes the most of traditional and non-traditional
solutions for operations such as Interactive Intelligence's Customer Interaction
Center (CIC) and Avaya Systems to supply exceptional customer contact center and
support services that are cost-efficient. Connect2 Philippines Inc. gains access to
fully redundant power and Telco facilities designed for multinational business
operations using its data / voice network facility found in a Philippine Export Zone
Approved (PEZA) building. Whereas Connect2 Philippines Inc.'s home here in the
Philippines, Net One Center was accredited by PEZA in 1999. This facility is
equipped with underground fiber optic cables to support all communication
requirements from voice to interactive videos and data transfers to conform to
international standards that enable its wo
rkforce to deliver top quality service to customers.

Connect2 Philippines Inc. takes achievements one-step at a time --- first the PEZA
accreditation, and then the ISO certification that as per Connect2 Philippines
Inc.'s chairman implied, "We believe in making whatever we have stronger before
moving to the next level, and so far we have been successful." Following these
accomplishments are social responsibilities where he stated that, "Health and
education in particular, contribute greatly in the ability of a person to stand on
his own, competent and productive. Not only do we provide financial assistance, our
management team and employees also aid in the distribution of goods and interact
with the community."

At present, Connect2 Philippines Inc. is looking into other business opportunities
in other parts of the Philippines to broaden its mission in delivering opportunities
and jobs to our countrymen. Also the company is citing on expanding and building its
own center on one of the contact center hubs in Metro Manila, and to continuously
supply its workforce with the best possible training to enlighten their skills in
call handling and customer service.

Connect2 Philippines Inc. then again cultivates its social responsibilities among
its employees and is working on building a partnership with a major network's
charity foundation. Also, looking for a tie-up with government or non-government
organizations with its micro-medical and environmental projects in its advocacy in
promoting education, health and environmental awareness. This advocacy is evidence
that Connect2 Philippines Inc. is not only making the quality of work better but
also uplifting the quality of life, either locally or globally.

Web Site = http://www.connect2inc.com

Contact Details = 8th Floor Net One Center, 26th Street Corner 3rd Avenue, Crescent
Parkwest, Bonifacio Global City, Taguig, Metro Manila, Philippines 1634
info@connect2inc.com / sales@connect2inc.com

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